LUXPOS SUPPLY is known as a leading reputable unit in the field of retailing genuine and hand-carried phones. In addition to customers who buy directly, customers who buy remotely are equally important with sales accounting for 30% of LUXPOS SUPPLY’s total sales.

With more than 6 years of business and development, we understand very well the importance of Brand Reputation to customer trust, and also understand very well the concerns that customers encounter, especially when buying remotely. The following is the remote purchasing process at LUXPOS SUPPLY:

Remote purchasing packaging process at LUXPOS SUPPLY

BENEFITS FOR CUSTOMERS:

Customers who buy remotely at LUXPOS SUPPLY will enjoy the following incentives:

– Free selfie stick worth $20.

– Many incentives when buying the second time (case, tempered glass, selfie stick, …)

ORDERING AND PAYMENT INSTRUCTIONS.

Step 1: Order

To contact LUXPOS SUPPLY to order, customers can order in the following ways:

– Order on the website: Fill in the information in the order button on the product page you want to buy. LUXPOS SUPPLY will proactively contact you as soon as possible.

– Order via HOTLINE phone number:

– Order by sending a message to LUXPOS SUPPLY’s fanpage address.

– Order via the online chat system on LUXPOS SUPPLY’s website.

Step 2: View Products Online:

After customers have been consulted in detail about the price and policies that come with the product. To give customers the most peace of mind about product quality. LUXPOS SUPPLY will record a video of the product (appearance, test the product’s functions) and send it to the customer for preview. If the customer agrees to buy the product, HungMobile will send the correct product with the IMEI in the video to the customer.

Step 2: Transfer:

Customers in the city: Receive goods and pay at home, free shipping within a radius of less than 10km.

Customers outside the city: Customers please pay for the device in advance and

– Step 3: Confirm order and deliver

After receiving the money, LUXPOS SUPPLY’s Customer Support will contact you to confirm the amount transferred, as well as get information (name, address, phone number) and send the goods immediately. LUXPOS SUPPLY will then send you a waybill number, from which you will be able to check your order’s journey online on the shipping company’s homepage

FAQ:

With more than 6 years of experience and having served nearly 20,000 customers who have purchased remotely. LUXPOS SUPPLY understands very well the concerns you have when purchasing remotely. The following are frequently asked questions from customers and LUXPOS SUPPLY’s Commitments to you when purchasing remotely:

Question 1: I’m afraid that LUXPOS SUPPLY will send a machine with poor quality?

With over 6 years of reputation, LUXPOS SUPPLY has created trust with many customers, even those who live far away. In addition, LUXPOS SUPPLY also has the following policies to bring absolute peace of mind to customers.

– Customers have the right to return the product and exchange it for another product, or receive a full refund if the product received has an IMEI that is not the same as in the previously viewed video, or the product’s appearance and quality are not as committed.

– The product is carefully checked by LUXPOS SUPPLY a second time, before being packaged and shipped to the customer. The warranty policy for customers who buy remotely is still applied as for customers who buy directly (excluding shipping time).

Question 2: I’m afraid that LUXPOS SUPPLY will receive the money but not send the goods!

This is a risk that cannot happen to customers when purchasing at LUXPOS SUPPLY, for the following reasons:

– LUXPOS SUPPLY has been a reputable brand for more than 6 years and is supported by a large number of customers every day. Therefore, We always try our best to maintain the reputation of this brand. Therefore, “Fraud” of customers is something that never happens at LUXPOS SUPPLY.

– Customers have full evidence (order information, transfer information) to ask the law to intervene, if LUXPOS SUPPLY commits fraud, takes money without sending the goods to customers.

Question 3: I am afraid that the goods will be lost or damaged during transportation:

LUXPOS SUPPLY is fully responsible for any risks during transportation. In case the goods are lost, broken or water damaged. HungMobile will immediately exchange (free of charge) for a new equivalent product for the customer.

Note: Customers please check the package to ensure: Still sealed, not soaked in water, not dented. If there are any unusual signs, please do not accept the goods and contact LUXPOS SUPPLY immediately to exchange for another new product.